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Understanding the Request Id field in BMC Remedy

ARS identifies fields by a number id. Some id’s are retated to special functions. Maybe the most important of all is the field id ’1′, often called the Request Id or Entry Id. Understanding how this...

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Introducing $LastID$, a false friend

Sometimes you need to create a request, and retrieve its ID to continue the processing. On those situations, the $LASTID$ keyword is your best ally. But, it can became your worst enemy when after a...

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